STORE POLICY

Customer Care

At Changed Label, customer care isn’t just support — it’s about creating a space where you feel safe, respected, and understood.

We know that shopping can sometimes feel overwhelming, especially when it comes to sizing, sensory needs, or just feeling comfortable in your choices. We’re here to make that easier.

We aim to:

Treat every customer with respect, patience, and kindness
Create a judgement-free, inclusive experience
Be clear and honest about our products and policies
Support you in finding pieces that feel right for you

Privacy & Safety

Your privacy and safety matter to us. We’re committed to protecting your personal information and creating a secure, respectful space both online and in person.

Your Information

When you shop with Changed Label, we may collect basic information such as:

Name
Email address
Shipping address
Order details

This information is used only to process your order, communicate with you, and improve your experience.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed through secure, trusted payment providers.

Changed Label does not store your payment details, such as credit or debit card information.

Product Condition

Changed Label specialises in curated, pre-loved clothing.

This means:

Items are not brand new and may show minor signs of wear.
Any major flaws or damage will always be clearly disclosed.
We carefully select each piece and aim to be as transparent as possible so you know exactly what you’re receiving.

Pricing & Availability

All prices are listed in AUD (Australian Dollars)
Most items are one-of-a-kind
Once an item is sold, it may not be restocked
As we sell both online and at in-person markets, items may sell out quickly.

Order Accuracy

Please ensure your details are correct when placing an order.
Changed Label is not responsible for issues caused by incorrect shipping information.
If you notice an error, contact us as soon as possible and we’ll do our best to assist.

Safe Space & Community Standards

Changed Label is committed to maintaining a safe, inclusive, and respectful space.

We do not tolerate:

Harassment or discrimination
Hate speech or harmful behaviour

We reserve the right to refuse service or communication that does not align with these values.

Intellectual Property

All content on this website — including our name, branding, images, and written content — belongs to Changed Label.

It may not be used, copied, or reproduced without permission.

Policy Updates

These policies may be updated from time to time.

Any changes will take effect once published on this website.